Privacy policy

This privacy policy explains how Naia uses the Personal Data we collect from you when you use our website. 

What data do we collect? 

Naia collects the following data: 

  • Personal identification information: We collect Personal Data from you when you submit web forms or interact with our website, for example by requesting a Demo, signing up for a webinar, subscribing to our product and services or requesting customer support. We may ask for your e-mail address, first and last name, company name, phone number and other similar business information.   

How do we collect your data? 

You directly provide Naia with most of the data we collect. We collect and process data when you: 

  • Register online or open an account to make use of our products and services. 

  • Voluntarily complete an online form on any of our web pages or via e-mail. 

  • Use or view our website via your browser’s cookies. 

 

How will we use your data? 

Naia collects your data so that we can: 

  • Process your Demo or support request. 

  • Communicate with you about the product and services. When signing up for our Demo, product or services, we use the Personal Data you provide to Naia to send you commercial e-mails or notifications about account management and other administrative matters. We also use your information to recommend new products and services and to provide customer support.  

 

Legal basis for processing 

We process your Personal Data based on different legal grounds depending on the specific purpose: 

  • Contractual necessity: When you request a demo, sign up for our services, or seek support. 

  • Consent: When you opt in to receive marketing e-mails, which you can withdraw at any time by clicking “Unsubscribe“ directly on the e-mail or by writing to info@naialab.com

  • Legitimate interest: When we process data to improve our website and services, ensuring that it does not override your rights.  

How do we store your data? 

Naia securely stores your data at a European Azure storage platform.  

Naia retains Personal Data for up to 6 months, after which it is deleted from our CRM system and anonymized in any remaining documentation. However, if legal, regulatory, or contractual obligations require us to retain certain data for longer periods, we will do so in compliance with applicable laws. 

Marketing 

Naia would like to send you information about our products and services that we think you might like. You have the right to withdraw your consent at any time by clicking the ‘unsubscribe’ link in our e-mails or by contacting us at info@naialab.com

 

What are your data protection rights? 

Naia would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: 

  • The right to access – You have the right to request Naia for copies of your Personal Data. We may charge you a small fee for this service. 

  • The right to rectification – You have the right to request that Naia correct any information you believe is inaccurate. You also have the right to request Naia to complete the information you believe is incomplete. 

  • The right to erasure – You have the right to request that Naia erase your Personal Data, under certain conditions. 

  • The right to restrict processing – You have the right to request that Naia restrict the processing of your Personal Data, under certain conditions. 

  • The right to object to processing – You have the right to object to Naia’s processing of your Personal Data, under certain conditions. 

  • The right to data portability – You have the right to request that Naia transfer the data that we have collected to another organization, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our e-mail info@naialab.com 

Right to lodge a complaint 

If you believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection authority. In the EU, this would typically be the authority in your country of residence.  

Cookies 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 

For further information, visit allaboutcookies.org. 

How do we use cookies? 

Naia uses cookies in a range of ways to improve your experience on our website and to understand how you use our website. 

What types of cookies do we use? 

There are several different types of cookies, however, our website uses: 

  • Necessary cookies that allow you to navigate and use key features on your site.  

  • Analytics and performance cookies, that collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.  

How to manage cookies 

You can set your browser not to accept cookies, however, some of our website features may not function as a result. 

Privacy policies of other websites 

The Naia website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. 

Changes to our privacy policy 

Naia keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 March 2025. 

How to contact us 

If you have any questions about Naia’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by sending an e-mail to info@naialab.com